Last updated: October 2025
Welcome to Marshmallow Mattress. By accessing or purchasing from our website (www.marshmallowmattress.co.uk), you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Company Information
Marshmallow Mattress is operated by Marshmallow Mattress Ltd (“we”, “our”, “us”).
Registered in England and Wales.
Email: support@marshmallowmattress.co.uk
2. Products & Descriptions
We aim to display all products, descriptions, and prices as accurately as possible. However, minor variations in colour, texture, or materials may occur due to screen or manufacturing differences.
We reserve the right to modify or discontinue products without prior notice.
3. Orders & Payments
When you place an order, you agree that:
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All information provided is accurate and complete.
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You are authorised to use the payment method provided.
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Orders are subject to availability and acceptance.
We will send a confirmation email once your order has been received. A contract is formed only when we dispatch your order.
Payments are processed securely through trusted providers (e.g., Stripe, PayPal, Shopify Payments).
4. Pricing
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time.
Promotional codes or discounts cannot be combined unless stated otherwise.
5. Shipping & Delivery
We deliver across the UK using trusted courier partners. Delivery times are estimates only and may vary depending on stock levels or courier delays.
We are not liable for delays outside our control but will always do our best to keep you informed.
6. Returns & Refunds
We want you to love your new mattress.
If you’re not completely satisfied, you can return your order within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging.
To start a return, please contact support@marshmallowmattress.co.uk with your order number.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
7. Warranties
All mattresses come with a 10-year limited warranty covering manufacturing defects in materials or workmanship.
The warranty does not cover:
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Normal wear and tear
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Changes in firmness or comfort preference
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Damage due to misuse, improper handling, or unauthorised cleaning
Full warranty terms are available upon request.
8. Limitation of Liability
To the fullest extent permitted by law, Marshmallow Mattress shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or website.
Our total liability for any claim shall not exceed the price paid for the product in question.
9. Intellectual Property
All content on our website — including text, graphics, logos, and images — is owned by or licensed to Marshmallow Mattress and may not be reproduced or used without written permission.
10. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
11. Contact
For questions about these terms, please contact:
📧 support@marshmallowmattress.co.uk